Shipping & Returns
Shipping Policy
Estimated Shipping and Delivery
We quote estimated times of arrival as accurately as possible. However, some orders may be delayed beyond our quoted time due to unforeseen circumstances. We are unable to discount due to production or shipping delays.
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Delivery To Your Home
Before delivery of your product, there are a set of simple steps that can be taken to ensure a smooth and efficient delivery, including measuring your space in advance, and clearing a path for delivery.
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Rescheduled deliveries
Reschedules made after your delivery time-frame has been scheduled will incur a rescheduling fee, starting at Rs. 2000 PKR. Please Note: If you are not at home at the time of your agreed-upon delivery time-frame, you will incur the expense of the original delivery fee, and be charged for a second delivery.
Return & Exchange Policy
If you are not satisfied with your purchase, please let us know. Contact us as outlined above, depending on where you made your purchase.
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Product Arrives Damaged
When a product is being delivered, please inspect all items in your shipment before signing for the delivery. Upon inspection, if you notice something faulty or missing but the item is still usable, please keep the item and contact Customer Care via the CONTACT US form on this page to arrange for a replacement part or to schedule a repair. If the item is unusable, you should refuse the delivery. Damaged items will have parts sent or exchanged at no charge. Photos of the damaged merchandise will be required.
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You Changed Your Mind
If your order has not yet shipped, please contact Customer Care via the CONTACT US form on this page to determine if your order can be canceled. If the product has been packed and prepared for delivery, a restocking fee will generally apply. If an order has shipped, merchandise may be returned for a full refund within 14 days of receipt of merchandise provided all original packaging has been retained. This full refund does not include shipping charges: when a customer has changed their mind and chooses to return their merchandise, they are responsible for all shipping charges to and from our distribution center.